Privacy Policy

EFFECTIVE DATE

This Privacy Policy is effective as of July 8th, 2026.

INTRODUCTION

Love Volunteers (“Love Volunteers,” “we,” “us,” or “our”) operates volunteer program services and related websites, forms, applications, communications, and online features. This Privacy Policy explains how Love Volunteers collects, uses, discloses, retains, and protects information when you visit or use our website, apply for or participate in a Love Volunteers program, communicate with us, submit content, or otherwise use our services.

REQUIRED INFORMATION

Providing certain personal information may be necessary to apply for, book, arrange, or participate in a Love Volunteers program. If you do not provide required information, Love Volunteers may be unable to process your application, confirm your placement, coordinate with local partner organizations, process payments, provide pre-departure or emergency support, respond to your request, or provide other program services.

DATA COLLECTED

Information Sources

Love Volunteers collects information directly from you, from your use of our website and online services, from local partner organizations or service providers, and from other third parties where necessary to administer a program, respond to your request, maintain security, or comply with law.

Personal Information Collected

Personal information collected may include:

name, contact information, date of birth, nationality, and country of residence;
passport, visa, work permit, travel, arrival, and other travel-related information where needed for a placement;
application materials, program preferences, destination preferences, availability, skills, prior experience, and volunteer interests;
placement information, accommodation information, transportation information, emergency contact information, and parent or guardian information where applicable;
payment, billing, refund, chargeback, or other transaction-related information;
communications with Love Volunteers by email, phone, text, WhatsApp, video call, online chat, social media, website form, or other method;
reviews, feedback, testimonials, photos, videos, blogs, comments, social media posts, and other volunteer content you submit or authorize us to use;
information needed to provide support, respond to emergencies, manage incidents, assist with insurance or health and safety issues, or coordinate with local partner organizations; and
any other information reasonably necessary to process your application, arrange your placement, provide services, protect safety, comply with law, or administer Love Volunteers programs.

Sensitive Personal Information Collected

Love Volunteers may collect sensitive personal information only where necessary, voluntarily provided, or permitted by applicable law, including:

health, medical, allergy, disability, medication, vaccination, insurance, dietary, accessibility, or accommodation information;
government identification documents, passport information, visa or work-permit information, or similar documents;
background check materials, police certificates, criminal history disclosures, safeguarding materials, or child-safety documents where required by a program or local partner;
information related to injuries, illnesses, emergencies, misconduct, safety concerns, placement issues, early departures, or other incidents;
information needed to protect health or safety, provide emergency assistance, coordinate with insurers, or support placement suitability; and
payment, refund, billing, chargeback, or insurance-related information.

Technical and Website Information Collected

Love Volunteers may automatically collect technical and website usage information, including:

IP address, browser type, device information, and operating system
internet service provider, referring and exit pages, date and time stamps, and clickstream data
cookies and analytics data, embedded-content interactions, error logs, and similar information.

When Information Is Collected

Personal information, sensitive information, and technical information may be collected when you:

visit, browse, or use a Love Volunteers website or online service;
create, access, or update an online account, application, booking, or volunteer profile;
complete forms, applications, agreements, waivers, consents, reviews, surveys, or other program documents;
upload documents, photos, videos, testimonials, references, certificates, identification documents, travel documents, or other materials;
pay program fees, registration fees, placement fees, insurance fees, or other charges;
communicate with Love Volunteers or a local partner organization;
request support, emergency assistance, placement changes, insurance assistance, travel support, medical support, or other program services;
provide information to coordinate your placement, accommodation, travel, arrival, transportation, orientation, or emergency contact arrangements;
submit reviews, photos, videos, testimonials, blogs, comments, social media content, or other volunteer content;
interact with emails, forms, links, cookies, analytics tools, embedded content, payment processors, security tools, or similar technologies; or
use the website in a way that requires security monitoring, spam prevention, fraud prevention, bot detection, or system protection.

WHY WE COLLECT DATA

Personal Information

Love Volunteers collects and uses personal information to:

operate Love Volunteers websites, forms, applications, accounts, communications, and program services;
respond to inquiries from applicants, volunteers, parents or guardians, local partner organizations, and service providers;
review eligibility and suitability for volunteer placements, including age, availability, destination, program preferences, experience, health and safety needs, and program-specific requirements;
process applications, agreements, waivers, consents, payments, refunds, and required program documents;
arrange, confirm, support, or modify volunteer placements with local partner organizations;
coordinate accommodation, orientation, arrival, transportation, emergency contact, insurance, and other placement-related logistics where applicable;
communicate with you about application status, placement details, payments, deadlines, travel preparation, program rules, safety information, and support requests;
provide pre-departure support, in-country support, emergency assistance, incident response, insurance support, and health and safety assistance;
manage reviews, testimonials, photos, videos, blogs, comments, social media posts, and other volunteer content;
send program updates, service messages, and, where permitted, optional marketing or promotional communications;
prevent fraud, spam, misuse, unauthorized access, false applications, payment disputes, or violations of program rules;
maintain records needed for program administration, business operations, legal compliance, tax, accounting, insurance, dispute resolution, and enforcement of agreements;
respond to lawful government, regulatory, court, law enforcement, or legal requests where required or appropriate;
enforce website terms, program agreements, refund policies, codes of conduct, content rules, and other applicable terms; and
protect Love Volunteers’ legal rights, volunteers, local partner organizations, service providers, website users, systems, content, operations, and overall program integrity.

Love Volunteers will not use personal information for materially different, unrelated, or incompatible purposes without providing any notice or consent required by applicable law.

Technical and Website Usage Information

Love Volunteers may use technical and website usage information to:

operate, maintain, secure, and improve Love Volunteers websites and online services;
remember preferences and support account, form, comment, media, payment, and other website functions where applicable;
understand how users access, navigate, and interact with the website;
analyze website traffic, usage trends, page performance, visitor interactions, and technical issues;
improve website functionality, content, design, accessibility, navigation, and user experience;
detect and prevent spam, bots, fraud, misuse, unauthorized access, security threats, or technical problems;
troubleshoot errors, broken links, loading issues, form issues, payment issues, and other technical problems;
measure the effectiveness of website pages, forms, links, communications, and online resources; and
support website administration, recordkeeping, legal compliance, security, and dispute resolution.

DATA SHARED WITH THIRD PARTIES

Love Volunteers may share personal information and website usage information with local partner organizations, placement organizations, accommodation providers, orientation or transportation providers, insurers, payment processors, technology providers, website hosting providers, analytics providers, security providers, spam-prevention providers, plugin providers, email or communication providers, professional advisors, government authorities, regulatory bodies, emergency contacts, and other third parties where reasonably necessary to provide services or administer Love Volunteers programs.

Love Volunteers may also disclose information where necessary to process applications or payments, arrange or support volunteer placements, coordinate with local partners, respond to inquiries, manage user-submitted content, troubleshoot technical issues, prevent spam, bots, fraud, misuse, or unauthorized access, comply with law, respond to lawful requests, enforce website terms or program policies, resolve disputes, or protect Love Volunteers’ rights, systems, volunteers, partners, visitors, and operations.

Third-party websites, platforms, plugins, embedded content, analytics providers, social media services, and service providers may collect information according to their own privacy policies, terms, settings, and technologies.

SELLING DATA

Love Volunteers does not sell any information it collects.

VOLUNTEER CONTENT AND THIRD-PARTY PLATFORMS

If you submit or authorize Love Volunteers to use photos, videos, audio, testimonials, blogs, reviews, comments, social media posts, written materials, or other content, Love Volunteers may use, reproduce, display, publish, distribute, edit, and share that content as permitted by the applicable consent, agreement, or law.

Love Volunteers may publish or share volunteer content on websites, social media, presentations, marketing materials, promotional materials, advertising materials, or through third-party websites, platforms, and service providers. Once content is published or shared with third parties, it may be subject to their terms and privacy practices and may be copied or shared by others. Love Volunteers cannot guarantee removal of content from third-party platforms or other sources outside its control.

COOKIE POLICY

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. You may disable or refuse cookies through your browser settings, but some parts of the website may not function properly without them.

Love Volunteers may use cookies and similar technologies to:

operate, secure, and maintain the website;
remember website preferences where applicable;
allow login pages, forms, comments, media features, embedded content, payments, applications, and other website functions to work properly;
detect spam, bots, fraud, misuse, unauthorized access, security threats, or technical problems;
understand how visitors use the website through analytics and similar tools;
analyze website traffic, page performance, visitor interactions, and technical issues; and
improve website content, design, functionality, navigation, and user experience.

There are several different types of cookies, however, our website uses:

Functionality Cookies: CCUSA uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising Cookies: CCUSA uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. CCUSA sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

For further information, visit allaboutcookies.org.

THIRD-PARTY TRACKING AND CONSENT

Third parties, including analytics, advertising or marketing providers, security providers, spam-prevention providers, embedded content providers, hosting providers, payment processors, plugins, or other service providers, may collect information about your activity when you use the website, depending on the tools used and your consent choices.

Before accessing the site, you may be asked to accept or reject cookies and third-party tracking tools. Non-essential third-party trackers will not activate unless you consent where consent is required. If you reject non-essential trackers, those trackers will remain disabled, but some website features may not function as intended. If you do not agree to Love Volunteers’ Terms and Conditions, Privacy Policy, and required website notices, you should not access or use the site.

Microsoft Clarity. With your consent where required, Love Volunteers uses Microsoft Clarity to understand how visitors use and interact with the website through session recordings, heatmaps, clicks, scrolling, navigation, device and browser information, and related usage and performance signals. We use this information to identify technical problems and improve the website’s content, design, navigation, and user experience. Clarity may use cookies and similar technologies to recognize visits and connect activity across pages. Form entries and certain sensitive information are masked, and Clarity is not intended to record information submitted through sensitive application or payment areas. Microsoft may collect and process this information under its own privacy terms. Standard session recordings are generally retained for 30 days, while favorited recordings and heatmap data may be retained for up to nine months. You may reject or withdraw consent through our cookie settings and continue using the website without non-essential Clarity tracking, although some website features may not function as intended.

MINORS

The website and services are not intended for use by minors without the consent of a parent or legal guardian. If Love Volunteers learns that it has collected personal information from a minor without required consent, Love Volunteers may delete the information or take other appropriate steps.

Where a Love Volunteers program permits participation by minors, Love Volunteers may collect and process personal information about minors as reasonably necessary to administer the program, protect health and safety, communicate with parents or guardians, and provide services, only with any consent required by applicable law.

DATA SECURITY

Love Volunteers uses reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction. Website traffic and activity may be monitored or recorded to protect company information, maintain security, prevent spam, bots, fraud, or misuse, and support website operations.

No method of internet transmission or electronic storage is completely secure, and Love Volunteers cannot guarantee absolute security or be responsible for issues outside its reasonable control.

DATA RETENTION

Love Volunteers retains personal information for as long as reasonably necessary to provide services, administer programs, coordinate with local partners, process payments, provide support, comply with legal, tax, accounting, insurance, regulatory, and recordkeeping obligations, resolve disputes, enforce agreements, and protect legal rights.

Retention periods may vary depending on the type of information, the program involved, legal requirements, business needs, security needs, and the purpose for which the information was collected.

INTERNATIONAL DATA TRANSFERS

Love Volunteers is operated by CCUSA, Inc., which is based in the United States. Love Volunteers programs, local partners, and service providers may process information in the United States or other countries where CCUSA, Love Volunteers, local partners, or service providers operate. If you access the website or services from outside the United States or New Zealand, your information may be transferred to and processed in countries that may have data-protection laws different from those in your location.

GDPR PRIVACY COMPLIANCE

Data Controller

Where the GDPR applies, Love Volunteers is responsible for the personal information it collects and processes in connection with its website, services, programs, applications, and related materials. For purposes of applicable privacy laws, including the GDPR, the data controller is:

Love Volunteers
7 Milford Rd, Milford,

Auckland 0620, New Zealand

Legal Basis for Processing

Where the GDPR or UK GDPR applies, Love Volunteers and CCUSA may process personal data under one or more of the following legal bases:

Contractual necessity, including processing needed to respond to your request, process your application, arrange your placement, coordinate with local partners, process payments, and provide requested services;
Legal obligations, including tax, accounting, insurance, recordkeeping, regulatory, consumer-protection, safety, and other legal requirements;
Legitimate interests, including operating Love Volunteers programs, communicating with users and volunteers, coordinating placements, maintaining records, protecting safety, preventing fraud or misuse, resolving disputes, enforcing agreements, and protecting Love Volunteers’ legal rights and operations;
Consent, where required by law or where Love Volunteers asks for consent for a specific use, such as optional marketing, non-essential cookies, certain volunteer content, or sensitive information where consent is required; and
Vital interests, where processing is necessary to protect your life, health, or safety, or the life, health, or safety of another person.

Where special category data is processed under the GDPR, including health or medical information, Love Volunteers will rely on an applicable Article 9 basis, such as explicit consent, vital interests, legal obligations, or another lawful basis permitted by the GDPR.

GDPR Privacy Rights

Depending on where you live, you may have the following rights:

The Right to Access: You have the right to request CCUSA for copies of your personal data.
The Right to Rectification: You have the right to request that CCUSA correct any information you believe is inaccurate. You also have the right to request CCUSA to complete the information you believe is incomplete.
The Right to Erasure: You have the right to request that CCUSA erase your personal data, under certain conditions.
The Right to Restrict Processing: You have the right to request that CCUSA restrict the processing of your personal data, under certain conditions.
The Right to Object to Processing: You have the right to object to CCUSA’s processing of your personal data, under certain conditions.
The Right to Data Portability: You have the right to request that CCUSA transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Where special category data is processed under the GDPR, including health or medical information, CCUSA will rely on an applicable Article 9 basis, such as explicit consent, vital interests, legal obligations, or another lawful basis permitted by the GDPR.

GDPR Privacy Request Contact:

If you make a request, CCUSA has one month to respond to you. If you would like to exercise any of these rights, please contact CCUSA at:

Email: privacy@ccusa.com

Phone: 1-415-338-8630

Mailing Address: 901 E Street, Suite 300, San Rafael, CA 94901

Should you wish to report a complaint or if you feel that CCUSA has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office in your country.

OTHER PRIVACY RIGHTS

Depending on where you live, you may have the right to know what personal information Love Volunteers collects, uses, discloses, or shares; request deletion of personal information; request correction of inaccurate personal information; opt out of sale or sharing of personal information; limit certain uses or disclosures of sensitive personal information; and not be discriminated against for exercising privacy rights.

Love Volunteers will respond to valid privacy requests as required by applicable law. Love Volunteers may need to verify your identity before processing a request and may deny or limit a request where permitted by law.

THIRD-PARTY PRIVACY POLICIES

The Love Volunteers website and services may contain links to third-party websites, platforms, payment processors, partner websites, social media pages, embedded content, or other online services. This Privacy Policy applies only to Love Volunteers and does not apply to third-party websites or services. If you click a link or interact with a third-party service, you should review that third party’s privacy policy and terms.

PRIVACY POLICY UPDATES

Love Volunteers may update this Privacy Policy from time to time by posting the revised version on the website with a new effective date. If required by law, Love Volunteers will provide additional notice of material changes.

Love Volunteers will review and update California privacy disclosures at least once every 12 months where required by applicable California privacy law. Continued use of the website, services, or programs after an update means you acknowledge the revised Privacy Policy.

CONTACT INFORMATION

To ask questions about this Privacy Policy or submit a privacy-related request, contact CCUSA at: